Janice Williams Counselling Services

Call 0404 871 195 for your Free 20 minute consultation

Terms and Conditions

Introduction

This website https://janicewilliamscounsellingservices.com/  is owned and operated by Janice Williams, ABN 52468710102. If you have any questions or need further information, please contact:

Janice Williams
PO Box 6412
North Ryde NSW 2113
Australia
Ph: 0404 871 195
Email: jwilliamscounselling@protonmail.com

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations. Janice Williams Counselling Services cares about making sure we both know where we stand. When you visit this website, https://janicewilliamscounsellingservices.com/ and use my services, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions.  If you don’t accept this agreement, you should not continue to visit this website or purchase from Janice Williams Counselling Services.

All services advertised on this website are offered in compliance with Australian Consumer Law.

Janice Williams is a qualified professional counsellor with a Graduate Diploma in Systemic (Family) Counselling. Janice provides online, phone and email counselling to women over the age of 18 using secure online video or phone. Phone sessions are available only within Australia. Janice also has Cuppa & Cafe Counselling sessions for women over the age of 18.

All prices quoted are in Australian Dollars.

General Disclaimer

On this website you will find content regarding counselling, parenting information, blog posts and working online in business. This content will be in the form of articles, guides, hints and tips, and on health and well-being. The purpose for this content is for education, personal development and providing counselling and well-being information for women over the age of 18. Janice Williams is not a psychologist, so cannot provide rebates through the Medicare Mental Health Care Plan. You do not need a referral to Janice Williams Counselling Services.

Each time you use Janice Williams Counselling Services, you agree to the Terms and Conditions in this document.

Intellectual Property

No portion of this website may be copied or replicated in any form without the written consent of Janice Williams, unless it is for personal, non-commercial use only. You may share freely on social media so long as it is linked back to my website and acknowledged that the information or any images was sourced from Janice Williams Counselling Services website.

My Rights & Responsibilities

I take great care to provide valuable and professional services but I cannot be responsible for the use that you make of that information. Please be aware that the counselling I provide is not a substitute for specialist advice tailored to your individual circumstances. For example, I cannot assist with medical information, addictions or severe mental health issues. I have been a counsellor for over 20 years and take pride in my knowledge and experience in counselling women and parents.

I do not provide services to support legal or court proceedings or other types of legal disputes. Please get legal information/help for this specific service.

At times I will have external links on my website. I try to ensure that these external links are relevant to my counselling service but I am not responsible for the content of any external sites that may be linked.

Visitor Responsibilities

Janice Williams Counselling Services does not accept responsibility or liability for any loss, damage and/or injury suffered nor for any action or inaction by you as a consequence of the consulting.

For visitors to Janice Williams Counselling Services website, it is your responsibility to use common sense for your own health, safety and wellbeing with the information that you read and use from this website. If any concerns should arise, you should seek advice from a mental health professional. If there is an emergency for yourself or for others, please ring 000 (in Australia) or refer to the information at the bottom of the FAQ on my website for further details and contact information.

My website and all content on my website is owned by Janice Williams, unless otherwise stated.

Privacy & Security

All counselling sessions are confidential. Client files are held securely in a locked cabinet that only Janice Williams has access to. Contact information, calendar and billing of fees can only be accessed by Janice Williams. I will not share your information with others without written permission from yourself. There are, however, some circumstances where confidentiality may need to be broken:

  • If there is a concern that you or someone else is at risk of serious harm
  • If there is a comment or suggestion that raises concern of child abuse
  • If a court of law requests your records
  • If there is a commission of a criminal act

Janice Williams Counselling Services uses secure technology to communicate with clients but as with all technology, be aware that there are risks with online communication. It is your responsibility to ensure that your technology is secure and private with Janice Williams Counselling Services.

If there are interruptions or drop outs in technology during a session, the session will continue using mobile phone.

I treat confidentiality with great importance and I expect that clients who use my service will not record any sessions as these are confidential. You may not forward any email or other electronic communications from Janice Williams to other persons. You may not copy and paste parts of emails or other communications and pass on this information to other persons.

Prior to each online counselling session, check that your device is working and that you are in a private quiet space.  5 – 10 minutes before the session, I will send you a link to Zoom to securely connect for the session. If you are delayed for your session time, SMS or ring me on 0404 871 195. If you are delayed longer than 15 minutes, then I will assume the session is cancelled and full fee will be charged. I realise that things happen unexpectedly but it is difficult to fill an appointment at short notice. I prepare for each session prior to an appointment so care and dedication and my time goes into preparing for each counselling session.

Cancellation

If you cancel your appointment at least 24 hours before your allocated time, you will receive a refund. If you cancel with less than 24 hours notice, full fee will be charged.

If you are unable to attend your session, call or SMS 0404 871 195 to inform me with more than 24 hours notice of your session and your appointment can be rescheduled.

Payment Terms

Online Counselling:  60 minutes  –  $120

Phone Counselling:  60 minutes  –  $110  (Phone counselling is available in Australia only) 

Cuppa & Cafe Counselling  –  Discuss with Janice

In-person Outreach Appointments available  –  Discuss with Janice

Fees are paid in full prior to each session, payment is by bank transfer.

Complaints

If you have any issue or complaint from your session with Janice Williams, or arising out of your use of this website or these terms and conditions, Janice Williams Counselling Services agree to make a genuine effort to resolve the dispute. Please email Janice Williams at jwilliamscounselling@protonmail.com within 7 days of your last session. Leave a contact number so that we can discuss to negotiate a solution.

Respectful Communication

Respectful communication is engaging in conversations with others politely, considering other people’s feelings, actively listening to other people’s viewpoints, and valuing their ideas yet accepting that people may have different opinions.

In all video and phone consultations, emails or any written communications, which includes my website and social media, you will treat me with respect. In all communications with you, I will treat you with respect.

Responsible Engagement

Janice Williams engages in social media – Facebook, Instagram, Twitter and LinkedIn. Janice Williams takes responsible engagement seriously. There will be no demeaning comments or behaviour on any platform that is associated with Janice Williams. If there is any disrespectful engagement on any of Janice Williams’ social media platforms or website, the comments will be deleted. Janice Williams is not responsible for the behaviour of others. If there is a problem, please contact me at jwilliamscounselling@protonmail.com.

Jurisdiction

Janice Williams Counselling Services is located in New South Wales (NSW), Australia. This agreement is subject to the governing law of New South Wales, Australia.