Introduction

This website https://janicewilliamscounsellingservices.com/  is owned and operated by Janice Williams, ABN 52468710102. If you have any questions or need further information, please contact:

Janice Williams
PO Box 6412
North Ryde NSW 2113
Australia
Ph: 0404 871 195
Email: jwilliamscounselling@protonmail.com

 

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations. Janice Williams Counselling Services cares about making sure we both know where we stand. When you visit this website, https://janicewilliamscounsellingservices.com/ and use my services, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions.  If you don’t accept this agreement, you should not continue to visit this website or purchase from Janice Williams Counselling Services.

All services advertised on this website are offered in compliance with Australian Consumer Law.

Janice Williams is a qualified professional counsellor with a Graduate Diploma in Systemic (Family) Counselling. Janice is a Certified Mother-Daughter Relationship Coach from Mother-Daughter Coaching International. Janice provides in-person and online counselling and coaching to women over the age of 18.

All prices quoted are in Australian Dollars.

General Disclaimer

On this website you will find content regarding counselling, mother-daughter information, parenting information, blog posts and working online in business. This content will be in the form of articles, guides, hints and tips, and on health and well-being. The purpose for this content is for education, personal development and providing counselling, coaching and well-being information for women over the age of 18.

The physical product of Mother Daughter Conversation Cards, located in the menu on this website titled Conversation Cards, has been crafted with the intention of facilitating meaningful discussions between mothers and daughters, encouraging them to delve into their relationship and discover ways to deepen their connection. These conversation cards are designed for informational and educational purposes only. They are not a substitute for professional mental health advice, diagnosis, or treatment. Always seek the advice of your qualified mental health provider with any questions you may have regarding your specific situation.

Janice Williams is not a psychologist, so cannot provide rebates through the Medicare Mental Health Care Plan. You do not need a referral to Janice Williams Counselling Services.

Each time you use Janice Williams Counselling Services, you agree to the Terms in this document and also found on her website.

Intellectual Property

No portion of this website may be copied or replicated in any form without the written consent of Janice Williams, unless it is for personal, non-commercial use only. You may share freely on social media so long as it is linked back to my website and acknowledged that the information or any images was sourced from Janice Williams Counselling Services website.

My Rights & Responsibilities

I take great care to provide valuable and professional services but I cannot be responsible for the use that you make of that information. Please be aware that the counselling and coaching I provide is not a substitute for specialist advice tailored to your individual circumstances. For example, I cannot assist with medical information, addictions or severe mental health issues. I have been a counsellor for over 20 years and take pride in my knowledge and experience in counselling women and parents.

I do not provide services to support legal or court proceedings or other types of legal disputes. Please get legal information/help for this specific service.

At times I will have external links on my website. I try to ensure that these external links are relevant to my counselling service but I am not responsible for the content of any external sites that may be linked.

Visitor Responsibilities

Janice Williams Counselling Services does not accept responsibility or liability for any loss, damage and/or injury suffered nor for any action or inaction by you as a consequence of the consulting.

For visitors to Janice Williams Counselling Services website, it is your responsibility to use common sense for your own health, safety and wellbeing with the information that you read and use from this website. If any concerns should arise, you should seek advice from a mental health professional. If there is an emergency for yourself or for others, please ring 000 (in Australia) or refer to the information at the bottom of the FAQ on my website for further details and contact information.

My website and all content on my website are owned by Janice Williams, unless otherwise stated.

Privacy & Security

All counselling and coaching sessions are confidential. Client files are held securely in a locked cabinet that only Janice Williams has access to. Contact information, calendar and billing of fees can only be accessed by Janice Williams. I will not share your information with others without written permission from yourself. There are, however, some circumstances where confidentiality may need to be broken:

If there is a concern that you or someone else is at risk of serious harm

If there is a comment or suggestion that raises concern of child abuse

If a court of law requests your records

If there is a commission of a criminal act

Janice Williams Counselling Services uses technology to communicate with clients but as with all technology, be aware that there are risks with online communication and I cannot guarantee the security of the internet. It is your responsibility to ensure that your technology is secure and private with Janice Williams Counselling Services.

If there are interruptions or dropouts in technology during a session, the session will continue using mobile phone.

I treat confidentiality with great importance and I expect that clients who use my service will not record any sessions as these are confidential. You may not forward any email or other electronic communications from Janice Williams to other persons. You may not copy and paste parts of emails or other communications and pass on this information to other persons.

Prior to each online counselling and coaching session, check that your device is working and that you are in a private quiet space. Two days before the session, I will send you a link to connect for the online session. If you are delayed for your session time, SMS or ring me on 0404 871 195. If you are delayed longer than 15 minutes, then I will assume the session is cancelled and full fee will be charged. I realise that things happen unexpectedly but it is difficult to fill an appointment at short notice. I prepare for each session prior to an appointment so care and dedication and my time goes into preparing for each session.

Cancellation

If you cancel your appointment at least 24 hours before your allocated time, you will receive a refund. If you cancel with less than 24 hours’ notice, full fee will be charged as it is difficult to fill that spot in less than 24 hours.

If you are unable to attend your session, call or SMS 0404 871 195 to inform me with more than 24 hours’ notice of your session and your appointment can be rescheduled.

Payment Terms

For the First Session Consult, fee is to be paid within 24 hours from the date of the invoice to confirm your appointment, payment is by bank transfer.

For Follow-Up Sessions, fees are to be paid in full at least 48 hours prior to each session, payment is by bank transfer.

Individual Sessions

First Session Consult:       75 minutes  –  $AUD180

Follow-Up Sessions:          50 minutes  –  $AUD150

Mother-Daughter Pair Sessions

First Session Consult:       75 minutes  –  $AUD205

Follow-Up Sessions:          60 minutes  –  $AUD175

Single Session

Online Session Only :    100 minutes  –  $AUD300

This one-off session is for Individuals only, to address an immediate concern or issue focused on your mother-daughter relationship. This session is for Online appointments only. I’ll share effective strategies with you to navigate and manage your relationship with your mother or daughter.

Please note : A single session will not resolve long term issues. Consistent sessions can help address long term issues.

 

Specific letters to be written by Janice Williams:     60 minutes   –   $AUD150

Emails or text messages which are requested by client to be read by Janice Williams:   60 minutes   –   $AUD150

Purchasing Products

In purchasing the Mother Daughter Conversation Cards product through the Website, you will agree to the payment of the Purchase Price listed on the Website for the Products.

If you wish to purchase this product for overseas, outside of Australia, please email me, as postage is dependent on overseas location.

In purchasing the Conversation Cards product, located in menu on this website titled Conversation Cards, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation.

Following payment of the Purchase Price being confirmed by Janice Williams, you will be issued with a receipt to confirm that the payment has been received.

You acknowledge and agree that where a request for the payment of the Purchase Price is returned or denied, for whatever reason, by your financial institution or by Janice Williams Counselling Services, or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Purchase Price.

Unless otherwise stated, all amounts are listed in Australian Dollars (AUD).

Refunds and Returns

Janice Williams does not provide change of mind refunds. Please keep this in mind when making a purchase.

In providing the Purchase Services, Janice Williams may provide you with a variety of delivery options offered as part of the Delivery Services by the Delivery Service Providers. You acknowledge and agree that Janice Williams is not the provider of these delivery options and merely facilitates your interaction with the Delivery Service Providers in respect to providing the Delivery Services.

In the event that an item is lost or damaged in the course of the Delivery Services, contact Janice Williams within 7 days by sending an email to jwilliamscounselling@protonmail.com outlining in what way the Products were damaged in transit. Leave a contact number so that we can discuss a solution.

Complaints

If you have any issue or complaint from your session with Janice Williams, or arising out of your use of this website or these terms and conditions, Janice Williams Counselling Services agree to make a genuine effort to resolve the dispute. Please email Janice Williams at jwilliamscounselling@protonmail.com within 7 days of your last session. Leave a contact number so that we can discuss to negotiate a solution.

Respectful Communication

Respectful communication is engaging in conversations with others politely, considering other people’s feelings, actively listening to other people’s viewpoints, and valuing their ideas yet accepting that people may have different opinions.

In all in-person, video and phone consultations, emails or any written communications, which includes my website and social media, you will treat me with respect. In all communications with you, I will treat you with respect.

Responsible Engagement

Janice Williams engages in social media – Facebook, Instagram, Twitter and LinkedIn. Janice Williams takes responsible engagement seriously. There will be no demeaning comments or behaviour on any platform that is associated with Janice Williams. If there is any disrespectful engagement on any of Janice Williams’ social media platforms or website, the comments will be deleted. Janice Williams is not responsible for the behaviour of others. If there is a problem, please contact me at jwilliamscounselling@protonmail.com.

Jurisdiction

Janice Williams Counselling Services is located in New South Wales (NSW), Australia. This agreement is subject to the governing law of New South Wales, Australia.

As part of providing a counselling service to you, I need to collect and record personal information from you that is relevant to your situation. Collection of information is a necessary part of counselling and it enables a counsellor to provide a relevant and informed service to you. This information includes your name, contact information, country where you currently reside, and other relevant information.

If you have any questions, please ring me on:

0404 871 195  (in Australia), or

+61 404 871 195  (outside Australia).

For more information, please view the Privacy Policy on my website.

If you have any questions after reading this document, please discuss it with Janice Williams.

Thank you.    Janice Williams