Terms and Conditions
This website https://janicewilliamscounsellingservices.com/ is owned and operated by Janice Williams, ABN 52468710102.
This document sets out the Terms and Conditions you need to be aware of when using this website. By accessing and using this website, you acknowledge and agree to be bound by these Terms and Conditions of Use. In these terms, ‘we,’ ‘us,’ ‘our,’ and ‘I’ refer to Janice Williams, while ‘you’ and ‘your’ refer to the client, visitor, or any individual accessing or using this website. If you do not agree with any part of these Terms and Conditions, please do not use our website. Please take a moment to read them, as they set out your important rights and obligations.
When you visit this website, https://janicewilliamscounsellingservices.com/ and use my services, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from Janice Williams Counselling Services.
You must be over 18 years of age to use this website and to purchase any goods or services.
All services advertised on this website are offered in compliance with Australian Consumer Law.
Janice Williams is a qualified professional counsellor with a Graduate Diploma in Systemic (Family) Counselling. Janice Williams is a Certified Mother-Daughter Coach from Mother-Daughter Coaching International. Janice Williams provides online counselling and coaching to women over the age of 18.
Disclaimer
On this website you will find content regarding counselling and coaching, mother-daughter information, parenting information, blog posts and working online in business. This content will be in the form of articles, guides, hints and tips, and on health and well-being. The purpose for this content is for education and personal development information for women over the age of 18.
While we strive to ensure the information on this website is accurate and up-to-date, we make no representations or warranties, express or implied, regarding its completeness, accuracy, reliability, or suitability for any purpose. We are not liable for any errors or omissions in the information provided, nor for any losses, damages, or consequences arising from its use.
We are not responsible for any damages or losses arising from the use or inability to use this website, including but not limited to technical issues, inaccuracies, or interruptions.
This website may include links to third party websites for your convenience. We do not endorse or assume responsibility for the content, accuracy, or practices of these external sites.
From time to time I may provide links to third party sites. I am not responsible for any information provided on these sites, and the links are solely for your information, education or entertainment. I do not endorse any products they offer for sale and have no relationship with them unless otherwise clearly notified.
Janice Williams is not a psychologist, so cannot provide rebates through the Medicare Mental Health Care Plan. You do not need a referral to Janice Williams Counselling Services.
We reserve the right to amend these Terms and Conditions at any time. Continued use of this website constitutes acceptance of the updated terms.
Each time you use Janice Williams Counselling Services, you agree to the Terms and Conditions in this document and also found on Janice Williams Counselling Services website.
Limitation of Liability
By using this website, you agree and accept that Janice Williams shall not be legally responsible for any loss or damage you may incur in connection with your use of the website. This includes, but is not limited to, errors or omissions in our documents or information, the use of any goods or services offered, or reliance on third-party content, links, comments, or advertisements. Your use of the website and any reliance on its materials or information is entirely at your own risk, for which we accept no liability.
It is your responsibility to ensure that any products, services, or information available through this website meet your specific needs and requirements. You acknowledge that the materials and information provided on this website may contain inaccuracies or errors, and we expressly disclaim liability for any such inaccuracies or errors to the fullest extent permitted by law.
Intellectual Property
No portion of this website may be copied or replicated in any form without the written consent of Janice Williams, unless it is for personal, non-commercial use only. You may share freely on social media so long as it is linked back to Janice Williams Counselling Services website and acknowledged and quoted that the information or any images was sourced from Janice Williams Counselling Services website.
My Rights & Responsibilities
I take great care to provide valuable and professional services but I cannot be responsible for the use that you make of that information. Please be aware that the counselling and coaching I provide is not a substitute for specialist advice tailored to your individual circumstances. For example, I cannot assist with medical information, addictions or severe mental health issues. I have been a counsellor and coach for many years and take pride in my knowledge and experience in counselling and coaching women and parents.
I do not provide services to support legal or court proceedings or other types of legal disputes. Please get legal information/help for this specific service.
At times I will have external links on my website. I try to ensure that these external links are relevant to my counselling and coaching service but I am not responsible for the content of any external sites that may be linked.
Visitor Responsibilities
Janice Williams Counselling Services does not accept responsibility or liability for any loss, damage and/or injury suffered nor for any action or inaction by you as a consequence of the consulting.
Users are responsible for ensuring that their use of this website complies with applicable laws and regulations. We are not responsible for any misuse of the information or services provided.
For visitors to Janice Williams Counselling Services website, it is your responsibility to use common sense for your own health, safety and wellbeing with the information that you read and use from this website. If any concerns should arise, you should seek advice from a mental health professional. If there is an emergency for yourself or for others, please ring 000 (in Australia) or refer to the information at the bottom of the FAQ on my website for further details and contact information.
You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.
My website and all content on my website are owned by Janice Williams, unless otherwise stated.
Privacy & Security
As part of providing a counselling and coaching service to you, I need to collect and record personal information from you that is relevant to your situation. Collection of information is a necessary part of counselling and coaching and it enables a counsellor and coach to provide a relevant and informed service to you. This information includes your name, contact information, country where you currently reside, and other relevant information.
I will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
I retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
I treat confidentiality with great importance and I expect that clients who use my service will not record any sessions as these are confidential. You may not forward any email or other electronic communications from Janice Williams to other persons. You may not copy and paste parts of emails or other communications and pass on this information to other persons.
I will not share your information with others without written permission from yourself. There are, however, some circumstances where confidentiality may need to be broken:
If there is a concern that you or someone else is at risk of serious harm
If there is a comment or suggestion that raises concern of child abuse
If a court of law requests your records
If there is a commission of a criminal act
Janice Williams Counselling Services uses technology to communicate with clients but as with all technology, be aware that there are risks with online communication and I cannot guarantee the security of the internet. It is your responsibility to ensure that your technology is secure and private with Janice Williams Counselling Services.
We do not guarantee uninterrupted access to this website or our services. Scheduled maintenance, technical issues, or other factors may result in temporary downtime.
If there are interruptions or dropouts in technology during a session, the session will continue using mobile phone.
One to two days before the session time, I will send you a link to connect for the online session. Prior to each online counselling and coaching session, check that your device is working and that you are in a private quiet space. If you are delayed for your session time, SMS or ring me on 0404 871 195. If you are not available, I will try to make contact with you via email and/or phone for 15 minutes past the appointment time. If you are delayed longer than 15 minutes, then I will assume the session is cancelled and full fee will be charged. I realise that things happen unexpectedly but it is difficult to fill an appointment at short notice. I prepare for each session prior to an appointment so care and dedication and my time goes into preparing for each session.
Payment Terms
For the First Session, fee is to be paid in full within 48 hours from the date of the invoice to confirm your appointment, payment is by bank transfer. For international clients, payment is by Stripe.
For Follow-Up Sessions, fees are to be paid in full within 48 hours from the date of the invoice, payment is by bank transfer. For international clients, payment is by Stripe.
All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
Cancellation of Appointment and Refund
If you cancel your appointment at least 24 hours before your allocated time, you will receive a refund. For international clients who have paid through Stripe, you will receive a refund, minus the Stripe charges and fees. Stripe deducts charges and fees from merchants, we have no control over these charges. If you cancel with less than 24 hours’ notice, or there is a no-show, full fee will be charged as it is difficult to fill that spot in less than 24 hours.
If you are unable to attend your session, call or SMS 0404 871 195, or email jwilliamscounselling@protonmail.com to inform us with more than 24 hours’ notice of your session and your appointment can be rescheduled.
Purchasing Products through the Website
All purchases made through the website are subject to our acceptance. This means that we may refuse to accept or may cancel any transaction, in our sole discretion, and without liability to you or any third party. By ordering products through the website, you agree to provide true, accurate, current, and complete information. We reserve the right, without prior notice, to discontinue or modify specifications, availability, and prices of products offered on this site. Prices and availability are subject to change at any time without prior notice.
Additionally, we reserve the right to revoke any offer or transaction to correct errors, inaccuracies, or omissions.
When you purchase products through the website, you will agree to the payment of the Purchase Price listed on the website for the products.
Products on the website are for Australian customers only.
In purchasing the product through the website, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation.
Following payment of the Purchase Price being confirmed by Janice Williams, you will be issued with a receipt to confirm that the payment has been received.
You acknowledge and agree that where a request for the payment of the Purchase Price is returned or denied, for whatever reason, by your financial institution or by Janice Williams Counselling Services, or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Purchase Price.
Unless otherwise stated, all amounts are listed in Australian Dollars (AUD).
Product Refunds and Returns
Janice Williams does not provide change of mind refunds. Please keep this in mind when making a purchase of services or products.
In providing the Purchase Services, Janice Williams may provide you with a variety of delivery options offered as part of the Delivery Services by the Delivery Service Providers. You acknowledge and agree that Janice Williams is not the provider of these delivery options and merely facilitates your interaction with the Delivery Service Providers in respect to providing the Delivery Services.
In the event that an item is lost or damaged in the course of the Delivery Services, contact Janice Williams within 14 days of placing the order, by sending an email to jwilliamscounselling@protonmail.com outlining in what way the Products were damaged in transit. Leave a contact number so that we can discuss a solution.
We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer.
Complaints Handling
If you have any concerns or a complaint arising out of your use of this website, my products or services, please contact Janice Williams directly first. Janice Williams Counselling Services agree to make a genuine effort to resolve the dispute. Please email Janice Williams at jwilliamscounselling@protonmail.com Leave a contact number so that we can discuss to negotiate a solution.
Respectful Communication
Respectful communication is engaging in conversations with others politely, considering other people’s feelings, actively listening to other people’s viewpoints, and valuing their ideas yet accepting that people may have different opinions.
In all in-person, video and phone consultations, emails or any written communications, which includes Janice Williams Counselling Services website and social media, you will treat us with respect. In all communications with you, we will treat you with respect.
Please be aware that sessions are not a place for mothers and daughters to blame each other. It is a place to repair and rebuild the mother-daughter relationship.
Responsible Engagement
Janice Williams engages in social media – Facebook, Instagram, Twitter and LinkedIn. Janice Williams takes responsible engagement seriously. There will be no demeaning comments or behaviour on any platform that is associated with Janice Williams. If there is any disrespectful engagement on any of Janice Williams’ social media platforms or website, the comments will be deleted. Janice Williams is not responsible for the behaviour of others. If there is a problem, please contact us at jwilliamscounselling@protonmail.com.
Jurisdiction
Janice Williams Counselling Services is located in New South Wales (NSW), Australia. No matter where you reside in the world, you agree that if disputes cannot be resolved, the courts of New South Wales, Australia, will have exclusive jurisdiction over any legal matters.
If you have any questions or need further information, please email us at jwilliamscounselling@protonmail.com
For more information, please view the Privacy Policy on our website.
Thank you. Janice Williams
Terms and Conditions of Use last updated on 1 January, 2025