Frequently asked questions

What can I expect in the first session?

At the first session, I would like you to share your story so I can get a picture of what life is like for you and what you are hoping to get out of coaching sessions.

If you are unsure what you hope to achieve in these sessions, that’s okay. Many people feel anxious talking about their background. There may be topics that are difficult to raise, it can take a while to talk about deeply personal issues. We will go at your pace together.

Cancellation of Appointment

It is difficult to fill an appointment spot when cancellation occurs with less than 24 hours notice. Please allow more than 24 hours notice to cancel your appointment or full fee may be charged.

If you are unable to attend your session, call or SMS 0404 871 195 and your appointment can be rescheduled.


All sessions are strictly confidential. I will not share your information with others without prior permission from yourself, unless there is a danger of harm to yourself or others, or if a court of law requests your records.


To make an appointment, ring me on 0404 871 195, or email me:

Do I need a Mental Health Care Plan or a referral?

A Mental Health Care Plan is not required.

As a counsellor and a coach, I do not provide services under Medicare. 

I specialise in Mother-Daughter Coaching and have trained internationally in this area. 

Let me support you in your journey to move forward and rewrite your story.

How can I contact you for an appointment?

•  Book online using the Contact menu.

•  Email me :

•  Call or SMS me on 0404 871 195.  Leave a message and I will return calls within 24 – 48 hours.

Emergency Contact List

Janice Williams Counselling Services is not a crisis line. Should you have an emergency or crisis, please call 000 (Australia), or the emergency line in your country.

For residents of Australia, see contacts below:

Beyondblue Support Service

1300 22 46 36

Kids Helpline (5 – 25 years)

1800 551 800

Lifeline Australia

13 11 14

Suicide Call Back Service

1300 659 467

Headspace National Office

(12 – 25 years); ring to find a centre

(03) 9027 0100